Thanks for booking with us!

Whether you’re booked for a SUP Experience, heading out for a SUP Tour or taking it further with SUP Wise classes, here are a few things for you to take note of before you hit the beach!

 
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Before your session //
Mandatory Prerequisites

Just a couple of things we need you to complete before you hit the water.

  1. Waiver form

    Please complete this form before your scheduled session. You can get it here >> SUPVenturesWaiver.

  2. payment

    Our community manager will let you know how much your session is. Payments must be made before your scheduled session. You can make payment via PayNow to “SUP VENTURES | UEN 201824680D”.

    Send us your payment screenshot via Whatsapp to 9181 9749.

Cancellation Policy

Cancellations must be received at least 24 hours before your session. There are strictly no refunds for late cancellations and no shows.

What happens in bad weather?
Paddling is a rain or shine activity. We still paddle in the rain since you’re in a sheltered lagoon unless your instructor deems it unsafe or if the red flags (Cat 1 Lightning Warning)) are up then your session will be cancelled and postponed to the next agreeable date.

What If I’m Unwell?
All cancellations made at least 12 hours before your booked session may be rescheduled to a later date. Cancellations made after are non-refundable.

 
 

On The Day

Where are we?

You can find us within Ola Beach Club. As soon as you enter, make your way to the left towards the SUP Ventures flag (pictured above). Your instructor will be waiting there for you (hopefully as stoked as our Stunning Bull Stan is pictured ;))

Do arrive at least 15mins before your session. 

  1. If you arrive late but within your time slot, you will be allowed to paddle up to the end of your time slot. No overruns allowed.

  2. If you arrive after your time slot ends, you will be considered a no-show and your payment forfeited. You will have to make a new booking subject to instructor and slot availability.

 
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Covid 19 Measures

  1. Check In At Ola Beach Club And Have Your Temperature Taken.
    When you arrive, you need to enter Ola Beach Club to get to us. So please check-in with them and have your temperature taken. Do note that there may be a line to get into Ola so come down earlier.

  2. Maintain Safe Distancing At All Times
    Remember to maintain all safe distancing measures every time you’re on the beach and on the water.

  3. Mask Up!
    You are required by law to wear a mask at all times except when: you are about to get on the water and when you are carrying or keeping your board.

    Other than that, we’d appreciate if you kept your mask on proper and keep our beach safe.

 
 


Jellyfish And Other Creatures

There is always a risk of venomous stingers in the lagoon and the sea. While our instructors will keep a look out for anything suspicious, we encourage you to also be vigilant. If you see something in the water, do not panic and do not try to touch it. Paddle away slowly and inform your instructor immediately.

So What Happens If I Get Stung

  1. Do not panic. 

  2. Inform your instructor immediately.


Your instructor will guide you to shore and take the necessary next steps to aid you.

 
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WildLife

Sometimes, you’ll come across the local wildlife during your paddle session. They are an important part of our marine eco-system so please admire them from a distance and don’t get too close. We’ve been blessed to have crossed paths with turtles, stingrays, fish, jellyfish, brahminy kites, herons and even the odd dolphin. Pretty spectacular, eh?

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We take ocean conservation seriously at SUPVentures. This is our home and we’d love for you to make it yours as well so let’s keep it clean and safe for the magnificent creatures that call our waters home ☺

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What Do I Bring?

Easy peasy! Here’s what you need to bring on the day:

  1. Swimwear >> We recommend wearing a rash guard as well.

  2. Sunblock and a cap >> it can get pretty hot out there. 

  3. Water >> You’re gonna need to hydrate before, during and after your session so have a bottle of water handy.

A paddleboard, life vest, SUP leash and paddle will be provided for your session.

That’s it! You’re all set for your SUP session. Standup paddle boarding is a great way to stay fit, get out and have a ton of fun so come on down with good vibes for a day at the beach!

Lots of love and good vibes from us at Sup Ventures.

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